Privacy Policy

Updated on September 18, 2025

Legal Notice: This Privacy Policy is provided for general informational purposes only and does not constitute legal advice. Laws change and vary by jurisdiction. You should consult your own attorney to obtain legal advice specific to your situation.

Runway Agencia de Marketing Digital (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how Runway Agencia de Marketing Digital collects, uses, and discloses your personal information.

This Privacy Policy applies to our website runwayamd.com and its associated subdomains (collectively, our “Service”). By accessing or using our Service, you indicate that you have read, understood, and agreed to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and in our Terms of Service.

Identification Data

The controller and owner of this website is Runway Agencia de Marketing Digital

  • Name: Runway Agencia de Marketing Digital
  • Website activity: Advertising agency services.
  • Email: contacto@runwayamd.com
  • NIT: 1.020.817.869-4

Definitions and Key Terms

To make this Privacy Policy as clear as possible, whenever any of the following terms are referenced, they are strictly defined as:

  • Cookie: A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information about you such as language preferences or login details.
  • Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to Runway Agencia de Marketing Digital, Calle 134C #12B-90, which is responsible for your information under this Privacy Policy.
  • Platform: Runway Agencia de Marketing Digital’s public-facing internet website, web application, or digital application.
  • Country: Where Runway Agencia de Marketing Digital or its owners/founders are located—in this case, Colombia.
  • Client: The company, organization, or person who registers to use the Runway Agencia de Marketing Digital Service to manage relationships with their consumers or service users.
  • Device: Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit Runway Agencia de Marketing Digital and use the services.
  • IP Address: Every device connected to the internet is assigned a number known as an Internet Protocol (IP) address. These numbers are generally assigned in geographic blocks and can often be used to identify the location from which a device connects to the internet.
  • Personnel: People employed by Runway Agencia de Marketing Digital or under contract to perform a service on behalf of one of the parties.
  • Personal Data: Any information that directly, indirectly, or in connection with other information—including a personal identification number—allows the identification of a natural person.
  • Service: The service provided by Runway Agencia de Marketing Digital as described in the relevant terms (if available) and on this platform.
  • Third Parties: Advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may be of interest to you.
  • Website: The Runway Agencia de Marketing Digital website, accessible at: runwayamd.com.
  • You: A person or entity registered with Runway Agencia de Marketing Digital to use the Services.

What Information Do We Collect?

We collect information from you when you visit our platform, register on our website, place an order, subscribe to our newsletter, respond to a survey, or fill out a form.

  • Name / username
  • Phone numbers
  • Email addresses
  • Billing addresses
  • Debit/credit card numbers
  • Age
  • Password

We also collect mobile device information to improve user experience, although these features are completely optional.

  • Location (GPS): Location data helps create an accurate picture of your interests and can be used to deliver more specific and relevant ads to potential customers.
  • Camera (images): Granting camera permission allows the user to upload images directly from the platform. You can safely deny camera permissions for this platform.
  • Photo gallery (images): Granting access to the photo gallery allows the user to upload images from their gallery. You can safely deny gallery access for this platform.

How Do We Use the Information We Collect?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us better respond to your individual needs)
  • To improve our platform (we continually strive to improve our platform’s offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us respond more effectively to your service requests and support needs)
  • To process transactions
  • To administer a contest, promotion, survey, or other site feature
  • To send periodic emails

How Does Runway Agencia de Marketing Digital Use Third-Party Client Information?

We receive information from third parties when they communicate with us. For example, when you provide your email address to show interest in becoming a client of Runway Agencia de Marketing Digital, we may receive information from a third party that provides automated fraud detection services to Runway Agencia de Marketing Digital. We may also occasionally collect information made publicly available on social networking websites. You can control how much information social networking websites make public by visiting those websites and changing your privacy settings.

Do We Share the Information We Collect with Third Parties?

We may share the information we collect, both personal and non-personal, with third parties such as advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or whose products or services we believe may interest you. We may also share it with our affiliated companies and current and future business partners. If we are involved in a merger, sale of assets, or other business reorganization, we may also share or transfer your personal and non-personal information to our successors in interest.

We may engage trusted third-party service providers to perform functions and provide services to us, such as hosting and maintaining our servers and platform, database storage and management, email management, marketing storage, credit card processing, and the servicing and fulfillment of products and services you may purchase through the platform. We are likely to share your personal information—and possibly some non-personal information—with these third parties to enable them to perform these services for us and for you.

We may share portions of our log file data, including IP addresses, for analytics purposes with third parties such as web analytics partners, application developers, and advertising networks. If your IP address is shared, it can be used to estimate general location and other tech data such as connection speed, whether you have visited the platform in a shared location, and the type of device used to visit the platform. They may aggregate information about our advertising and what you see on the platform and then provide audits, research, and reports for us and our advertisers.

We may also disclose personal and non-personal information about you to the government, law enforcement officials, or private third parties as we, in our sole discretion, believe necessary or appropriate to respond to claims, legal processes (including subpoenas); to protect our rights and interests or those of a third party; the safety of the public or any person; to prevent or stop any illegal, unethical, or legally actionable activity; or to comply with court orders and applicable laws, rules, and regulations.

Where and When Is Information Collected from Clients and End Users?

Runway Agencia de Marketing Digital will collect the personal information you submit to us. We may also receive personal information about you from third parties as described above.

Could My Information Be Transferred to Other Countries?

We are incorporated in Colombia. Information collected through our website, through direct interactions with you, or through the use of our support services may, from time to time, be transferred to our offices or personnel, or to third parties located worldwide, and may be viewed and hosted anywhere in the world—including countries that may not have broadly applicable laws regulating the use and transfer of such data. To the fullest extent permitted by applicable law, by using any of the above, you voluntarily consent to the cross-border transfer and hosting of such information.

Is the Information Collected Through the Runway Agencia de Marketing Digital Service Secure?

We take precautions to protect the security of your information. We maintain physical, electronic, and administrative procedures to help safeguard, prevent unauthorized access to, maintain data security of, and correctly use your information. However, no person or security system is infallible, including encryption systems. People can commit intentional crimes, make mistakes, or fail to follow policies. Therefore, although we make every reasonable effort to protect your personal information, we cannot guarantee its absolute security. If applicable law imposes a non-waivable duty to protect your personal information, you agree that willful misconduct will be the standard used to measure our compliance with that duty.

Can I Update or Correct My Information?

The rights you have to request updates or corrections to information collected by Runway Agencia de Marketing Digital depend on your relationship with Runway Agencia de Marketing Digital. Personnel may update or correct their information as detailed in our internal employment policies.

Clients have the right to request restriction of certain uses and disclosures of personally identifiable information as follows. You may contact us to (1) update or correct your personally identifiable information, (2) change your preferences regarding communications and other information you receive from us, or (3) delete personally identifiable information maintained about you in our system (subject to the following paragraph) by canceling your account. Such updates, corrections, changes, and deletions will have no effect on other information we maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update.

Please note that it is not technologically possible to remove every single record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means a copy of your information may exist in a non-erasable form that will be difficult or impossible for us to locate. Upon receiving your request, all personal information stored in databases we actively use and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as soon as reasonably and technically possible.

If you are an end user and would like to update, delete, or receive any information we have about you, you may do so by contacting the organization of which you are a customer.

Personnel

If you are a worker or applicant of Runway Agencia de Marketing Digital, we collect the information you voluntarily provide. We use the information collected for human resources purposes to administer worker benefits and select applicants.

You may contact us to (1) update or correct your information, (2) change your preferences regarding communications and other information you receive from us, or (3) receive a record of the information we have related to you. Such updates, corrections, changes, and deletions will have no effect on other information we maintain or information we have provided to third parties in accordance with this Privacy Policy prior to such update, correction, change, or deletion.

Business Sale

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of all or substantially all assets of Runway Agencia de Marketing Digital or any of its corporate affiliates (as defined herein), or the portion of Runway Agencia de Marketing Digital or any of its corporate affiliates to which the Service relates, or in the event that we discontinue our business or file or have filed against us a petition in bankruptcy, reorganization, or similar proceeding, provided that the third party agrees to adhere to the terms of this Privacy Policy.

Affiliates

We may disclose information (including personal information) about you to our corporate affiliates. For purposes of this Privacy Policy, “Corporate Affiliate” means any person or entity that directly or indirectly controls, is controlled by, or is under common control with Runway Agencia de Marketing Digital, whether by ownership or otherwise. Any information about you that we provide to our Corporate Affiliates will be treated by those Corporate Affiliates in accordance with this Privacy Policy.

How Long Do We Retain Your Information?

We retain your information only for as long as we need it to provide Runway Agencia de Marketing Digital and to fulfill the purposes described in this policy. This also applies to anyone with whom we share your information and who performs services on our behalf. When we no longer need to use your information and we are not required to keep it to comply with our legal or regulatory obligations, we will remove it from our systems or depersonalize it so that we cannot identify you.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order, enter, submit, or access your personal information. We offer the use of a secure server. All sensitive/credit information supplied is transmitted via Secure Socket Layer (SSL) technology and then encrypted in our payment gateway providers’ database, accessible only by those authorized with special access rights to such systems who are required to keep the information confidential. After a transaction, your private information (credit cards, Social Security numbers, financials, etc.) is never stored. However, we cannot guarantee the absolute security of information you transmit to Runway Agencia de Marketing Digital or guarantee that your information on the Service will not be accessed, disclosed, altered, or destroyed by a breach of any of our physical, technical, or managerial safeguards.

Governing Law

This Privacy Policy is governed by the laws of Colombia, without regard to its conflict of laws provisions. You agree to the exclusive jurisdiction of the courts with respect to any action arising under or in connection with this Privacy Policy, except for those individuals who may have rights to bring claims under the Privacy Shield or the Swiss–U.S. framework.

Your Consent

We have updated our Privacy Policy to provide full transparency about what is set when you visit our site and how it is used. By using our platform, registering an account, or making a purchase, you hereby consent to our Privacy Policy and agree to its terms.

Links to Other Websites

This Privacy Policy applies only to the Services. The Services may contain links to other websites not operated or controlled by Runway Agencia de Marketing Digital. We are not responsible for the content, accuracy, or opinions expressed in such websites, and such websites are not investigated, monitored, or checked by us for accuracy or completeness. Remember that when you use a link to go from the Services to another website, our Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including those that have a link on our platform, are subject to that website’s own rules and policies. Such third parties may use their own cookies or other methods to collect information about you.

Cookies

Runway Agencia de Marketing Digital uses “cookies” to identify areas of our website you have visited. A cookie is a small piece of data that your web browser stores on your computer or mobile device. We use cookies to enhance the performance and functionality of our platform, but they are not essential for its use. However, without these cookies, certain functions—such as videos—may not be available, or you may be asked to enter your login details each time you visit the platform because we would not be able to remember that you had previously logged in. Most web browsers can be set to disable cookies. However, if you disable cookies, you may not be able to access our website’s functionality correctly or at all. We never place personally identifiable information in cookies.

Advertising

This platform may contain third-party advertisements and links to third-party sites. Runway Agencia de Marketing Digital makes no representations regarding the accuracy or suitability of the information contained in those advertisements or sites and accepts no responsibility or liability for the conduct or content of those advertisements and sites and the offers made by third parties.

Advertising Cookies

These cookies collect information over time about your online activity on the platform and other online services to make online ads more relevant and effective for you. This is known as interest-based advertising. They also perform functions such as preventing the same ad from continuously reappearing and ensuring that ads are displayed correctly for advertisers. Without cookies, it is very difficult for an advertiser to reach its audience or to know how many ads were shown and how many clicks they received.

Remarketing Services

We use remarketing services. What is remarketing? In digital marketing, remarketing (or retargeting) is the practice of displaying internet ads to people who have already visited your website. It allows your business to appear to “follow” people around the internet by showing ads on the websites and platforms they use most.

Payment Details

With respect to any credit card or other payment processing details you have provided to us, we are committed to ensuring that this confidential information is stored in the most secure manner possible.

Children’s Privacy

We do not target anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and you know that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from our servers.

Changes to Our Privacy Policy

We may change our Service and our policies, and we may need to make changes to this Privacy Policy so that it accurately reflects our Service and practices. Unless otherwise required by law, we will notify you (for example, via our Service) before making changes to this Privacy Policy and will give you an opportunity to review them before they go into effect. Then, if you continue to use the Service, you will be subject to the updated Privacy Policy. If you do not wish to accept this or any updated Privacy Policy, you may delete your account.

Third-Party Services

We may display, include, or make available third-party content (including data, information, applications, and other product services) or provide links to third-party websites or services (“Third-Party Services”).

You acknowledge and agree that Runway Agencia de Marketing Digital shall not be responsible for any Third-Party Services, including their accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other aspect thereof. Runway Agencia de Marketing Digital does not assume and shall not have any obligation or liability to you or any other person or entity for any Third-Party Services.

Third-Party Services and links to them are provided solely for your convenience, and you access and use them entirely at your own risk and subject to such third parties’ terms and conditions.

Facebook Pixel

Facebook Pixel is an analytics tool that allows you to measure the effectiveness of your advertising by understanding the actions people take on your website. You can use the pixel to ensure your ads are shown to the right people. Facebook Pixel may collect information from your device when you use the service. Facebook Pixel collects information that is stored in accordance with its Privacy Policy.

Tracking Technologies

  • Cookies

We use Cookies to enhance the performance and functionality of our platform, but they are not essential for its use. However, without these cookies, certain features—such as videos—may not be available, or you may be asked to enter your login details each time you visit the platform because we cannot remember that you previously logged in.

Information About the General Data Protection Regulation (GDPR)

We may collect and use information from you if you are in the European Economic Area (EEA). In this section of our Privacy Policy, we explain exactly how and why these data are collected and how we keep them protected against replication or misuse.

What Is GDPR?

GDPR is an EU-wide privacy and data protection law that regulates how companies protect the personal data of EU residents and enhances the control EU residents have over their personal data. GDPR is relevant to any company that operates globally, not just companies based in the EU or EU residents. Our customers’ data are important regardless of their location, so we have implemented GDPR controls as our benchmark standard across our operations worldwide.

What Are Personal Data?

Any data relating to an identifiable or identified individual. GDPR covers a broad spectrum of information that could be used alone or in combination with other pieces of information to identify a person. Personal data go beyond a person’s name or email address. Examples include financial information, political opinions, genetic data, biometric data, IP addresses, physical addresses, sexual orientation, and ethnic origin. Data protection principles include requirements such as:

  • Personal data collected must be processed fairly, lawfully, and transparently and used only in ways a person would reasonably expect.
  • Personal data must be collected to fulfill a specific purpose and used only for that purpose. Organizations must specify why they need personal data when they collect it.
  • Personal data must not be kept for longer than necessary to fulfill its purpose.
  • Individuals covered by GDPR have the right to access their personal data. They may also request a copy of their data and have their data updated, deleted, restricted, or moved to another organization.

Why Is GDPR Important?

GDPR adds new requirements regarding how companies must protect the personal data they collect and process. It also raises the stakes for compliance by increasing enforcement and imposing higher fines for noncompliance. Beyond these facts, it’s simply the right thing to do. At Runway Agencia de Marketing Digital, we strongly believe your data privacy is very important and we already have robust security and privacy practices that go beyond the requirements of this regulation.

Individual Data Subject Rights: Access, Portability, and Deletion

We are committed to helping our clients meet GDPR data subject rights requirements. Runway Agencia de Marketing Digital processes or stores all personal data on providers that comply with DPAs and have been thoroughly vetted. We store all conversations and personal data for up to 6 years unless your account is deleted, in which case we delete all data in accordance with our Terms of Service and Privacy Policy, but we will not retain them for more than 60 days.

We recognize that if you work with EU clients, you must be able to provide them with the ability to access, update, retrieve, and delete personal data. We were designed as self-service from the start and have always given you access to your data and your clients’ data. Our support team is here to answer any questions you may have about working with the API.

California Residents

The California Consumer Privacy Act (CCPA) requires us to disclose the categories of personal information we collect and how we use it, the categories of sources from which we collect personal information, and the third parties with whom we share it, which we have explained above.

We are also required to communicate information about the rights California residents have under California law. You may exercise the following rights:

  • Right to know and access. You may submit a verifiable request for information regarding: (1) categories of personal information we collect, use, or share; (2) purposes for which we collect or use categories of personal information; (3) categories of sources from which we collect personal information; and (4) specific pieces of personal information we have collected about you.
  • Right to equal service. We will not discriminate against you for exercising your privacy rights.
  • Right to delete. You may submit a verifiable request to close your account and we will delete the personal information about you that we have collected.
  • Right to opt out of sale. Request that a business that sells a consumer’s personal data not sell the consumer’s personal data.

If you make a request, we have one month to respond. If you would like to exercise any of these rights, please contact us.

We do not sell our users’ personal information.

For more information about these rights, please contact us.

California Online Privacy Protection Act (CalOPPA)

CalOPPA requires us to disclose the categories of personal information we collect and how we use it, the categories of sources from which we collect personal information, and the third parties with whom we share it—all of which we have explained above.

CalOPPA users have the following rights:

  • Right to know and access. You may submit a verifiable request for information regarding: (1) categories of personal information we collect, use, or share; (2) purposes for which we collect or use categories of personal information; (3) categories of sources from which we collect personal information; and (4) specific pieces of personal information we have collected about you.
  • Right to equal service. We will not discriminate against you for exercising your privacy rights.
  • Right to delete. You may submit a verifiable request to close your account and we will delete the personal information about you that we have collected.
  • Right to request that a business that sells a consumer’s personal data not sell the consumer’s personal data.

If you make a request, we have one month to respond. If you would like to exercise any of these rights, please contact us.

We do not sell our users’ personal information.

For more information about these rights, please contact us.

Contact Us

Feel free to contact us if you have any questions.

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